Refund Policy

Our 30-day no-reason return and exchange program begins on the date an order is delivered. During that period, a customer may request a return without stating a reason or ask for an eligible exchange.

Return Authorization and Shipping

Ask customer care for authorization before mailing merchandise. Once approved, we issue the instructions and a prepaid return shipping label. The merchant bears the return cost for a change-of-mind request as well as any quality-issue claim.

Problems With an Order

Report an item that arrives damaged or defective, an incorrect item, or a missing item promptly. Merchant-paid return shipping applies, and the customer may receive the remedy available under this policy and applicable consumer law.

Condition and Excluded Categories

For a no-reason return, keep the product, accessories, proof of purchase, and original packaging in a condition suitable for review. Custom-made goods, clearance items or products marked Final Sale, gift cards, and opened intimate or hygiene-sensitive items are not accepted for a no-reason return.

Those exclusions never reduce the customer's rights when merchandise is damaged, defective, incorrect, or missing, or when applicable law requires another remedy.

Exchange and Refund Completion

An approved exchange is arranged after eligibility is confirmed. For a refund, we inspect the returned merchandise and send the approved amount to the original payment method. Allow 5–10 business days after issuance for the credit to appear; the financial institution controls final posting.

Cancellation Before Dispatch

A cancellation may be requested while the order has not shipped. Once it has left our facility, the return and exchange process in this Refund Policy governs the request.